Who uses ISS services?

Individuals, government agencies and not-for profit organisations can contact ISS to discuss their situation confidentially and see whether ISS can assist.

Here are a few examples of who ISS deals with:

• Government Departments, courts and lawyers who need an overseas assessment;
• Families or agencies seeking assistance in arranging and maintaining parent-child contact across countries.
• Agencies and individuals seeking official documentation, eg a birth certificate;
• Child protection and other workers seeking overseas information relating to their clients;
• Adoptees looking for a birth parent overseas; and
• Agencies and individuals seeking information and advice on international Conventions relevant to their work.