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NSW Special Search Service

Our NSW Special Search Service provides free specialised national and international search and reunion services to people who were separated by government intervention in NSW, for example through adoption, being under the care of the Minister, foster care, or being placed in a children’s home in NSW.

The Service is provided by qualified professional Social Workers experienced in delivering discreet and supportive tracing and reunification services, as well as understanding complex adoption issues.

Download a brochure on the Service here.
 
Our Special Search Service includes:

  • Information and support
  • Tracing and discreet outreach to direct family member/s
  • Confidential contact facilitation
  • Facilitation of family reunification
  • Emotional support and short-term counselling
  • Referrals to specialised services and support networks, where appropriate

 

Accessing the Service

If you would like to enquire about or access our Special Search Service, contact us on ph: 1300 657 843 (local call cost) or via email at sss@iss.org.au.

This service is funded by the NSW Government’s Department of Family and Community Services. It is provided free and Australia-wide to anyone (including children under 18 years old) separated by government intervention in NSW, and services can be offered face to face, via telephone or online communication.

To be eligible for the Service a person must have exhausted all reasonable avenues of a standard search. This is because NSW adopts a self-help approach, giving responsibility to individuals to conduct their own searches to make contact. The Special Search Service assists people in situations where, for a variety of reasons, the searches already undertaken have failed to locate the other party.
 

If you an Adopted Person or Adoptive Parent of a person who was adopted in NSW you will need to complete the steps below before being eligible for the Special Search Service

 
1. Adoption Information Certificate

Obtain your Adoption Information Certificate (previous known as a Supply Authority) from the Adoption Information Unit (AIU) at the Department of Family and Community Services. The Adoption Information Certificate has identifying details of all the parties at the time of the adoption. This includes the adopted person, birth parents and adoptive parents. The Adoption Information Certificate enables you to apply for other agencies for information.

You can also apply to go on the Department of Family and Community Services ‘Reunion & Information Register’ (RIR); see www.facs.nsw.gov.au/families/adoption/finding-info/reunion-information-register.

Contact the Adoption Information Unit on:

 
2. Social and medical information

Obtain your social and medical records (previously known as Prescribed Information) regarding your adoption from the Adoption Information Unit (AIU) at the Department of Family and Community Services: www.facs.nsw.gov.au/families/adoption/finding-info/social-and-medica.
 
3. Carry out your own searches

Search the NSW Registry of Births, Deaths and Marriages for your relative/s – phone 13 77 88 or visit www.bdm.nsw.gov.au/Pages/births/adoptions.aspx.

Search the Australian Electoral Roll for your relative/s – phone 13 23 26 for the address of your closest Electoral Roll office, or visit www.aec.gov.au/Enrolling_to_vote/About_Electoral_Roll/.
 
4. Write to your relative

If your searches result in you locating an address for your relative/s, you can either write directly to your relative/s or contact a post adoption agency for advice or assistance with mediating contact with your relative/s.

  • Phone ISS Australia: 1300 657 843
  • Phone the Post Adoption Resource Centre: 1800 236 762
  • Phone the Forced Adoption Support Service: 1800 21 03 13

 

If you are a NSW Former Ward who was not adopted, or a parent of a NSW Former Ward you will need to complete the steps below before making contact with the Special Search Service

 
1. Ward File

Obtain the file about your time in care from your local Department of Family and Community Services (FACS) office. You can find your local FACS office on their website www.facs.nsw.gov.au/about/contact/csc.

If you live outside NSW you can contact the Freedom of Information Unit in FACS on 02 9716 2222 / 1800 000 164.
 
2. Department of Family and Community Services

Once you have received your Ward file, your FACS worker can guide you in the search for your family members.
 

If you have been separated from your family member/s by some other form of NSW State intervention e.g. Committal to Care or placed in a home, complete the steps below before making contact with the Special Search Service

 
Contact the institution to see if they hold any records/information that could help with your search.

The Connecting Kin Resource produced by FACS might help you to identify where records might be held. For a copy of the guide go to http://nma.gov.au/blogs/inside/files/2011/02/connectkin_guide1.pdf.