About Us

Our Board and Staff

Our Board

Our President (Melbourne)

Dr Fiona McIntosh

Fiona is currently CEO at Fight MND. She is a partner (retired) at Deloitte, having worked in their Human Capital Consulting Practice, based in Melbourne. Previously, Fiona was a Senior Client Partner at Korn Ferry Hay Group and the Global Manager of The Boston Consulting Group’s organization practice. Fiona specialises in supporting clients to address their people and organisational issues.

Fiona began her career at the Victorian Department of Education. She has worked in Donor Relations for the International Red Cross & Red Crescent Society in Geneva and for The Alannah & Madeline Foundation as the General Manager – Programs.

Fiona is a registered psychologist with a D.Psych (Industrial/Organisational) and B.A. (Hons) from the University of Melbourne.

Vice President (Melbourne)

Nina Brooks

Nina has been an ISS Australia Director since September 2019.

Nina is an experienced human resource executive with over 20 years’ experience and comprehensive knowledge of business partnering across a variety of industries to achieve organisational results.  She is recognised as a trusted and insightful advisor across the full HR spectrum of people and organisational culture issues.

Nina is a graduate of the Australian Institute of Company Directors (AICD).

Treasurer (Melbourne)

Richard Giles

Richard has been an ISS Australia Director since May 2018. Richard is an experienced senior commercial and finance executive who has been involved in some of Australia and Victoria’s largest infrastructure projects including just over eight years with NBN and more recently with the Metro Trains projects division with responsibility across a range of different projects including the level crossings and metro tunnels programs.

Prior to this he had a long career with Programmed Maintenance (Skilled Group) leading a number of different corporate functions including internal audit, shared services, procurement, property and fleet management. Richard has a Bachelor of Business (Accounting) and is a Certified Practising Accountant.

Director (Melbourne)

Susan Wnukowska-Mtonga

Susan Wnukowska-Mtonga is a human rights lawyer. She currently works for the Clooney Foundation for Justice’s TrialWatch program, which is focused on monitoring criminal trials of minority groups and advocating for victims of injustice. Previously, she was the Global Public Service Fellow at the Center for Reproductive Rights.

She commenced her legal career in commercial law, practicing as a solicitor at Gilbert + Tobin Lawyers before working as in-house counsel and pro bono coordinator at Hewlett Packard Enterprise.

Susan holds an LLM from Columbia Law School, where she graduated as a James Kent Scholar. She also holds a Bachelor of Laws with First Class Honours and a Bachelor of Arts fromthe Australian National University.


Director (Sydney)

Deborah Fry

Deborah been an ISS Australia Director since July 2017.

Deborah is qualified Social Worker with extensive experience working with children and families. Most recently Deborah was a Senior Manager in the Family Court where she developed particular expertise in international child abduction and developed a close connection with ISS Australia.

Deborah has delivered papers and training internationally on this topic and is trained in mediation in cross cultural child abduction.

Director (Armidale)

Mary Griffin

Mary been an ISS Australia Director since June 2016.

Mary is a Social Worker with extensive experience working with children, young people and their families. She worked in the NSW Department of Communities and Justice for 30 years with 25 of those years working in Adoption and Permanency Services (APS) and the other five as a regional child protection Director.  While working in APS, Mary developed expertise in adoption and permanent care, particularly intercountry adoption and searching and also became familiar with ISS Australia. Mary now works as a private consultant providing a range of assessment services, complex case management, mentoring and training in the out of home care sector.

Mary has a Bachelor of Social Studies, Diploma in Social Admin and is a NSW Justice of the Peace.

Director (Canberra)

Peter Arnaudo

Peter is an experienced legal policy and policy adviser to government on: intercountry adoption; human rights and discrimination law; family law; Indigenous health and wellbeing issues; and redress for survivors in institutional child sexual abuse. He has been involved in several high-profile government initiatives including the National Apology for Forced Adoptions, the removal of Commonwealth laws that discriminated on the basis of same sex, and the establishment of Family Relationship Centres. Peter has also represented the Australian Government at the inaugural Australia/Vietnam Human Rights Dialogue and at negotiations for the creation of a new convention on international child support at the Hague. As a departmental liaison officer for two Attorneys-General Peter has provided advice on bankruptcy law, administrative law, Parliamentary procedures and copyright law.

Director (Melbourne)

Rebecca Cowan

Rebecca has been an ISS Australia Director since November 2017.

Rebecca has over 17 years’ experience in senior management roles, and brings a strong understanding and proven track record in the area of marketing, communications, fundraising and leadership across the corporate and not for profit sector.

Rebecca is currently the Executive Director of the Good Friday Appeal and is also studying a Master of Entrepreneurship and Innovation. Rebecca is passionate about delivering impact within the community and is enjoying her time supporting the important work of ISS Australia.

ISS Australia Staff


Peter van Vliet

Peter van Vliet has been with ISS Australia since 2020. Prior to that, Peter had a background as a senior executive in the Commonwealth and Victorian state governments and has also led several not-for-profits in the community sector. Peter is committed to leading and supporting ISS Australia to provide high quality, ethical and inclusive social and legal services to clients of all backgrounds so that children and families are connected across borders. Peter has a Master of Arts (Monash), a Graduate Diploma of Corporate Governance (Chartered Secretaries Australia) and a Graduate Diploma in Migration Law (Victoria University).


Ann Freilich

Ann qualified as a chartered accountant and has worked professionally both in Australia and overseas.

She has specialised in the service industry and has significant experience in Not for Profit organisations.

Ann has been at ISS Australia for over 10 years.

She is passionate about connecting children with families.

Social Work Teams

NSW Government Funded Services

Deputy CEO, Manager NSW services

Damon Martin

Damon has worked for ISS Australia since February 2008 recently celebrating 15 years with us. Damon manages the NSW Government funded services, our international child protection caseload and previously managed ISS Australia’s Intercountry Adoption Service.

Damon is a qualified social worker who graduated in 1998 and has a Vocational Graduate Certificate in Family Dispute Resolution Services.

Before working for ISS Australia, Damon worked in statutory child protection for 10 years in NSW, England and New Zealand. Damon is deeply committed to supporting and connecting vulnerable children, adults and families affected by cross border issues.

Senior Social Worker

Phoebe Lewis

Phoebe has worked for ISS Australia since January 2012, after graduating with a Masters of Social Work from the Australian Catholic University in 2011. Phoebe has a Bachelor of Arts from the University of Sydney in 2006 and became an accredited Family Dispute Resolution Practitioner in 2015.

Intercountry Social Worker

Phoebe Peters

Phoebe has worked for ISS Australia since 2013. She first started with ISS Australia as an Office Administrator before progressing to Social Work Assistant and then Intercountry Case Worker. Phoebe became a fully qualified Social Worker in 2018.

Intercountry Social Worker

Meredith Gantt

Meredith has worked at ISS Australia since October 2018. She completed a Bachelor of Social Work at Western Sydney University in 2018. During her studies she completed a placement supporting young people who had their lives impacted by cancer.

Meredith also has experience as a Contact Support Worker supervising contact between parents and children in out-of-home care.

Coordinator, National Child Protection Services

Amelia McDermott (on parental leave)

Amelia has worked for ISS since2016, including roles with both IPCA and the Intercountry Adoption Family Support Service. Prior to coming to ISS, she spent five years working with people seeking asylum and refugees, an area of human rights she is very passionate about.

 Amelia has a Master of Social Work (completed in 2011) and a Bachelor of Arts (History/Linguistics),completed in 2008, both from the University of Melbourne. She is committed to upholding rights, especially children’s, and enjoys working with a broad variety of people.

Intercountry Social Worker / NSW Special Search Service Social Worker

Lizzie Gray

Lizzie has worked as Social Worker for ISS Australia since 2016, initially for the Intercountry Adoption Tracing Service and more recently for the NSW Special Search Service. Lizzie graduated from the University of Western Australia with a Bachelor of Social Work in 2005. In 2009, she completed a Master of Couple and Family Therapy at the University of NSW. It was at this time that she began working in the post adoption support sector where she has mostly remained since, with a short time spent in the trauma counselling space for refugees and asylum seekers

International Parental Child Abduction (IPCA) and International Family Mediation (IFM) Team


Kay Hardefeldt (on parental leave)

Kay has worked for ISS Australia since February 2010. Kay’s qualifications include a Graduate Diploma in Management in 2020, Vocational Graduate Certificate in Family Dispute Resolution Services in 2012 and a Bachelor of Social Work in 2007.

Before working at ISS Australia, Kay worked in statutory child protection services at the Department of Health and Human Services. Kay is committed to reducing the barriers associated with cross border social work and family mediation services.

Senior Social Worker

Feray Ergun

In March 2022 Feray re-joined ISS Australia after having also worked with the organisation between 2006 and 2015. Feray’s qualifications include Bachelor of Laws, Bachelor of Social Work, and Graduate Diploma in Family Dispute Resolution Services.

During her time at ISS Australia Feray has provided a range of services including social work support in cross border matters and family mediation services. Feray looks forward to continuing to have meaningful involvement in the lives of children and families with whom she works.


Acting Manager IPCA Social Work and IFM

Eleni Bailey

Eleni Bailey has worked for ISS Australia since 2015. She works as a Social Worker in the International Parental Child Abduction team and as a Family Dispute Resolution Practitioner in the International Family Mediation team. Eleni has also worked as a Post Adoption Case Worker in the previously DSS funded Intercountry Adoption Service.

Eleni comes to ISS Australia with a Bachelor of Arts (Social Inquiry) / Bachelor of Laws and a Masters of Social Work. She is also a qualified Family Dispute Resolution Practitioner.

Before working at ISS Australia Eleni has worked in the private sector, and state and federal government departments in a variety of roles.

Eleni is committed to supporting families impacted by cross border separation through the social work and family mediation services. Eleni is currently acting Manager.

International Parental Child Abduction (IPCA) Legal Service

Managing Lawyer

Jessica Raffal

Jessica holds a Bachelor of Laws (Honours) and a Bachelor of Arts, as well as a Graduate Diploma in Legal Practice. Since commencing legal practice in 2013, Jessica has worked within the community legal sector, working in social security law with the Welfare Rights Centre and then in domestic violence and family law with the Women’s Legal Service. Prior to practising law, Jessica spent several years working abroad in human rights and development.


Charissa Chong

Charissa has extensive experience in the community legal sector, having worked in centres in New South Wales and Victoria.  Her last role was Project Manager and Lawyer at Inner Melbourne Community Legal, managing the health justice partnerships between the legal service and various hospitals. Charissa holds a Juris Doctor from the University of Melbourne, as well as a Graduate Diploma of Legal Practice.


Emily Biggs

Emily holds a Bachelor of Laws (Honours) and a Bachelor of Arts, as well as a Graduate Diploma in Legal Practice. Emily previously worked as a solicitor in the public law section of the Crown Solicitor’s Office, where she acted for the South Australian government in a broad range of matters, including child protection and administrative reviews.

Emily has returned to ISS Australia after working as a paralegal within the legal service from 2017-2019. Emily is committed to helping clients during times of distress and has experience in both casework and court advocacy.



Zoe Patterson Ross

Zoe joined ISS Australia in late 2022. She is currently studying for her Juris Doctor at the University of Sydney. Having previously completed a PhD in viral evolution, her main interests are now in family law and environmental law, with particular interest in how climate disasters will affect human rights now and in the coming decades.

Prior to joining ISS Australia, Zoe completed an internship at the Australian Centre for Climate Law at the Sydney Law School and the Law Reform Support Program at the University of Sydney, supporting the Australian Discrimination Law Experts Group.

She is compassionate to those affected by separation from family and family violence and motivated by the positive outcomes that can be achieved for children.


Matt Georgevits

Matt joined ISS Australia in late 2022. He holds a Bachelor of Laws and a Bachelor of Fine Arts from the University of New South Wales and is currently studying for a Graduate Diploma in Legal Practice.

Prior to joining ISS Australia, Matt worked in a voluntary capacity at the Marrickville Legal Centre as well as several other social justice oriented not-for-profit organisations.

He also currently teaches children to swim at a pool on Sydney's Northern Beaches and is keen to make a difference in the lives of children and families who are separated across borders.