About Us

Our Board and Staff

Our Board

Our President (Melbourne)

Dr Fiona McIntosh

Fiona is a partner (retired) at Deloitte, having worked in their Human Capital Consulting Practice, based in Melbourne. Previously, Fiona was a Senior Client Partner at Korn Ferry Hay Group and the Global Manager of The Boston Consulting Group’s organization practice. Fiona specialises in supporting clients to address their people and organisational issues.

Fiona began her career at the Victorian Department of Education. She has worked in Donor Relations for the International Red Cross & Red Crescent Society in Geneva and for The Alannah & Madeline Foundation as the General Manager – Programs.

Fiona is a registered psychologist with a D.Psych (Industrial/Organisational) and B.A. (Hons) from the University of Melbourne.

Vice President (Melbourne)

Freia Carlton

Freia leads staff and expert mediators and child consultants at Victoria Legal Aid’s Family Dispute Resolution Service. As a lawyer, Freia has worked in civil, criminal, family and children’s law including as an Independent Children’s Lawyer in complex family law cases. Freia mediates domestic and international family law disputes including those under the Hague Child Abduction Convention. Freia has experience in cross-disciplinary practice and governance and has worked in policy and law reform at the Victorian Law Reform Commission.

Freia is a LIV Accredited Children’s Law Specialist, Accredited Family Dispute Resolution Practitioner and Nationally Accredited Mediator. Freia holds a B.A (Hons) (Psychology) from the University of Sydney, LLB from Australian National University and Graduate Diploma Innovation and Service Management from RMIT.

Treasurer (Melbourne)

Richard Giles

Richard has been an ISS Australia Director since May 2018. Richard is an experienced senior commercial and finance executive who has been involved in some of Australia and Victoria’s largest infrastructure projects including just over eight years with NBN and more recently with the Metro Trains projects division with responsibility across a range of different projects including the level crossings and metro tunnels programs.

Prior to this he had a long career with Programmed Maintenance (Skilled Group) leading a number of different corporate functions including internal audit, shared services, procurement, property and fleet management. Richard has a Bachelor of Business (Accounting) and is a Certified Practising Accountant.

Director (Sydney)

Barbara Lane

Barbara has been an ISS Australia Director since February 2009.

Barbara has been a member of Legal Aid NSW’s Family Dispute Resolution Panel since 2000. She worked for ISS Hong Kong in the Hong Kong Refugee Camps assessing refugee status of unaccompanied minors and vulnerable adults where she developed her interest in international child welfare. She worked as a university lecturer teaching Social Work and Counselling Psychology for 18 years. Most recently she was Senior Clinical Supervisor at Uniting, a Mediation and Counselling Service. She has published work on ethical issues in working in International Child Welfare, Aboriginal Child Welfare, and Filipina Overseas Contract Workers.

Barbara has a Bachelor of Arts, Master of Arts (Honours), Bachelor of Social Work and a Master of Education.

Director (Sydney)

Deborah Fry

Deborah been an ISS Australia Director since July 2017.

Deborah is qualified Social Worker with extensive experience working with children and families. Most recently Deborah was a Senior Manager in the Family Court where she developed particular expertise in international child abduction and developed a close connection with ISS Australia.

Deborah has delivered papers and training internationally on this topic and is trained in mediation in cross cultural child abduction.

Director (Armidale)

Mary Griffin

Mary been an ISS Australia Director since June 2016.

Mary is a Social Worker with extensive experience working with children, young people and their families. She worked in the NSW Department of Communities and Justice for 30 years with 25 of those years working in Adoption and Permanency Services (APS) and the other five as a regional child protection Director.  While working in APS, Mary developed expertise in adoption and permanent care, particularly intercountry adoption and searching and also became familiar with ISS Australia. Mary now works as a private consultant providing a range of assessment services, complex case management, mentoring and training in the out of home care sector.

Mary has a Bachelor of Social Studies, Diploma in Social Admin and is a NSW Justice of the Peace.

Director (Melbourne)

Nina Brooks

Nina has been an ISS Australia Director since September 2019.

Nina is an experienced human resource executive with over 20 years’ experience and comprehensive knowledge of business partnering across a variety of industries to achieve organisational results.  She is recognised as a trusted and insightful advisor across the full HR spectrum of people and organisational culture issues.

Nina is a graduate of the Australian Institute of Company Directors (AICD).

Director (Canberra)

Peter Arnaudo

Peter is an experienced legal policy and policy adviser to government on: intercountry adoption; human rights and discrimination law; family law; Indigenous health and wellbeing issues; and redress for survivors in institutional child sexual abuse. He has been involved in several high-profile government initiatives including the National Apology for Forced Adoptions, the removal of Commonwealth laws that discriminated on the basis of same sex, and the establishment of Family Relationship Centres. Peter has also represented the Australian Government at the inaugural Australia/Vietnam Human Rights Dialogue and at negotiations for the creation of a new convention on international child support at the Hague. As a departmental liaison officer for two Attorneys-General Peter has provided advice on bankruptcy law, administrative law, Parliamentary procedures and copyright law.

Director (Melbourne)

Rebecca Cowan

Rebecca has been an ISS Australia Director since November 2017.

Rebecca has over 17 years’ experience in senior management roles, and brings a strong understanding and proven track record in the area of marketing, communications, fundraising and leadership across the corporate and not for profit sector.

Rebecca is currently the Executive Director of the Good Friday Appeal and is also studying a Master of Entrepreneurship and Innovation. Rebecca is passionate about delivering impact within the community and is enjoying her time supporting the important work of ISS Australia.

ISS Australia Staff


Peter van Vliet

Peter van Vliet was appointed as the new CEO of ISS Australia in early 2020.

Peter has extensive senior experience in both the government and non-government sectors. Peter has held senior executive positions with the (then) Commonwealth Department of Immigration and also with the Victorian Department of Health and Human Services.

In the non-government sector Peter has been the National Director of the Federation of Ethnic Communities’ Council of Australia (FECCA) which represents migrant and refugee communities in Australia.

Peter is a strong believer in a united, diverse and inclusive society where families are connected and people have a strong sense of identity and belonging.

Peter has a Master of Arts from Monash University and a Graduate Diploma of Applied Corporate Governance from Chartered Secretaries Australia.


Ann Freilich

Ann qualified as a chartered accountant and has worked professionally both in Australia and overseas.

She has specialised in the service industry and has significant experience in Not for Profit organisations.

Ann has been at ISS Australia for over 10 years.

She is passionate about connecting children with families.

Social Work Teams

NSW Government Funded Services

Deputy CEO / Manager

Damon Martin

Damon has worked for ISS Australia since February 2008, managing the NSW Government funded services as well as ISS Australia’s previous DSS funded Intercountry Adoption Service.

Damon is a qualified social worker who graduated in 1998 and has a Vocational Graduate Certificate in Family Dispute Resolution Services.

Before working for ISS Australia, Damon worked in statutory child protection for 10 years in NSW, England and New Zealand. Damon is deeply committed to supporting and connecting vulnerable children, adults and families affected by cross border issues.

Senior Caseworker

Sarah Burn

Sarah has worked for ISS Australia since 2016.  

Sarah holds a Bachelor of Social Science and has over 20 years’ experience within the child welfare and adoption sector within both government and non-government organisations

Senior Social Worker

Phoebe Lewis

Phoebe has worked for ISS Australia since January 2012, after graduating with a Masters of Social Work from the Australian Catholic University in 2011. Phoebe has a Bachelor of Arts from the University of Sydney in 2006 and became an accredited Family Dispute Resolution Practitioner in 2015.

Intercountry Social Worker

Phoebe Peters

Phoebe has worked for ISS Australia since 2013. She first started with ISS Australia as an Office Administrator before progressing to Social Work Assistant and then Intercountry Case Worker. Phoebe became a fully qualified Social Worker in 2018.

International Parental Child Abduction (IPCA) and International Family Mediation (IFM) Team


Kay Hardefeldt

Kay has worked for ISS Australia since February 2010. Kay’s qualifications include a Graduate Certificate in Management in 2018, Vocational Graduate Certificate in Family Dispute Resolution Services in 2012 and a Bachelor of Social Work in 2007.

Before working at ISS Australia, Kay worked in statutory child protection services at the Department of Health and Human Services. Kay is committed to reducing the barriers associated with cross border social work and family mediation services.

Intercountry Social Worker

Meredith Gantt

Meredith has worked at ISS Australia since October 2018. She completed a Bachelor of Social Work at Western Sydney University in 2018. During her studies she completed a placement supporting young people who had their lives impacted by cancer.

Meredith also has experience as a Contact Support Worker supervising contact between parents and children in out-of-home care.

Intercountry Social Worker

Aga Duc

Aga completed her student placement at ISS Australia while completing her Bachelor of Social Work at Victoria University. Aga then became a volunteer at ISS Australia and has worked as an Intercountry Social Worker since 2018 providing support to clients across different services.

International Parental Child Abduction (IPCA) Legal Service

Managing Lawyer

Rebecca Chapman

Rebecca manages ISS Australia’s Legal Service, specialising in international parental child abduction law. She has over 10 years’ legal experience in the government and not-for-profit sectors and holds a Bachelor of Laws (Honours) and a Graduate Certificate in Legal Practice. Before working for ISS Australia, Rebecca worked in criminal and family law with Legal Aid NSW. Rebecca has worked for ISS Australia since 2014.

Senior Lawyer

Jenny Tam

Jenny is the principal lawyer at ISS Australia’s Victorian Office. Jenny earned a Bachelor of Laws and Biomedical Science from Monash University in 2012.

Prior to joining ISS Australia in 2016, Jenny worked at Monash University’s family law clinic as a solicitor and as the administrator of clinical legal education students. She has a strong interest in access to justice and practical legal education and incorporates these into her role at ISS Australia.

Jenny has worked for ISS Australia since October 2016. Jenny is committed to supporting parents throughout difficult legal processes.


Ben Hughes

Ben has been a lawyer in ISS Australia’s Legal Service since May 2019. Ben has a background in refugee law and prior to his career in the legal profession, he worked in the community sector as an early intervention case worker and manager, supporting families to avoid entering or remaining in the NSW child protection system.


Belinda Li

Belinda was admitted to legal practice as a lawyer in 2013 and since then has worked in both private practice and the community legal sector.

Belinda specialises in family law and family violence matters and has experience in delivering legal education to community professionals.