“Personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. References to “ISS Australia”, “us”, “we” and “our” are references to International Social Service Australia ABN 12 004 508 641 and its related bodies corporate.
Application of privacy laws
ISS Australia is required to comply with the Information Privacy Principles under the Privacy Act 1988 and other laws which protect your privacy. ISS Australia sometimes handles personal information relying on exemptions under these laws, for example in relation to:
ISS Australia Specific Privacy Procedures
ISS Australia collects personal information about individuals such as clients, supporters, volunteers, contractors, job applicants and persons sought by family members requesting our tracing services. In certain circumstances we may collect sensitive information such as health information. We will only collect this information if provided voluntarily, with consent or as otherwise authorised by law.
We may collect, use and disclose personal information for purposes including:
Provision of personal information is voluntary although we may not be able to properly conduct services to clients without some of their personal information.
Many of our tasks are performed with the assistance of our contractors, volunteers, partner agencies and associated ISS offices overseas, and we may share personal information with them within the law.
ISS Australia provides international family tracing-related services including searching and reunion. Personal information about a person requesting tracing is only provided to the person being traced (or vice versa) with consent or where required by law. When a client requests ISS Australia to undertake an overseas background check, we will only disclose their personal information to the relevant authorities overseas with their consent or where required by law.
We may sometimes need to share personal information with government agencies where appropriate in relation to funding arrangements or where relevant to services we are providing (for example, to provide more effective services relating to child welfare, adult welfare, child abduction or family mediation).
Irrespective of whether personal information is stored electronically or in hard copy form, we take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.
ISS Australia will:
Use and Disclosure
ISS Australia will:
~ a secondary purpose is related to the primary purpose and the individual would reasonably have expected us to use it for purposes;
~ or the person has consented;
~ or certain other legal reasons exist, or disclosure is required to prevent serious and imminent threat to life, health or safety.
ISS Australia will implement and maintain steps to ensure that personal information is protected from misuse and loss, unauthorized access, interference, unauthorized modification or disclosure.
Destruction and de-identification
ISS Australia will destroy personal information once it is not required to be kept for the purpose for which it was collected or it is not required to be kept by law, including from decommissioned laptops and mobile phones.
ISS Australia will take reasonable steps to ensure the information ISS Australia collects is accurate, complete, up to date, and relevant to the functions we perform.
Access and Correction
ISS Australia will ensure individuals have a right to seek access to information held about them and to correct it if it is inaccurate, incomplete, misleading or not up to date.
ISS Australia will where permissable, allow people from whom the personal information is being collected to not identify themselves or use a pseudonym unless it is impracticable to deal with them on this basis.
Making information available to other organisations
ISS Australia will release information to third parties where it is requested by the person concerned.
Information for users of our Website
If you visit www.iss.org.au (our “Website”) to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration and maintenance purposes only.
Like many websites, our Website may use “cookies” from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users who disallow cookies.
While we take great care to protect your personal information on our Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.
The Website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.
International Social Service Australia ABN 12 004 508 641
Last updated: 4 September 2020