About ISS Australia
ISS Australia provides intercountry social work and legal services for children and families separated by international borders.
What we do
ISS Australia supports children and families across international borders.
As the independent Australian arm of the International Social Service (ISS) network, we partner with around 130 other ISS organisations around the world.
ISS Australia provides social work, legal and mediation services for children, families and individuals.
Our social workers provide holistic practical and emotional support to clients, with empathy and understanding.
Our lawyers offer high quality legal advice and casework, using a compassionate approach to client service.
Our mediators provide a safe and specialised mediation service and focus on the needs of children and reducing family conflict.
Our services include:
assistance for families experiencing international parental child abduction
international child welfare and kinship care
international post adoption tracing and reunification
international family mediation
family tracing and reunification; and
other services where appropriate for children and families separated by international borders
Who we are
ISS Australia is a national, not-for-profit organisation with charitable status. We have offices in Sydney and Melbourne.
We provide services throughout Australia and also around the world through our global ISS network members.
We receive government funding for some services, but rely on fees, donations and other income to continue to provide our full range of our services.
While ISS Australia has operated since the late 1930s, we were formally incorporated in 1961.
For around eighty years we have been committed to supporting children, families and individuals impacted by international borders.
why we exist
ISS Australia believes children and families should be connected wherever they are in the world. We believe everyone needs to belong and know who they are.
Vulnerable children and families may be separated by international borders due to factors such as restrictive migration policies, government intervention, illegal adoption or surrogacy practices, or child abduction and trafficking.
In an era of globalisation with increased international mobility and migration — and where there are large numbers of refugees and displaced people — more families are separated than ever before. When separated from their family children may face inappropriate care arrangements.
As such, ISS Australia provides social work, legal and mediation services, in an international context, to reunite children and individuals with their families across international borders.
Our Vision and Values
Is for children and families to be connected wherever they are in the world.
Is to support, protect and reunite children and families who have been separated by international borders.
Is to grow our services supporting and protecting children and families separated by international borders. We will do this through service excellence and organisational and staff capacity.
- ISS Australia promotes and defends the rights of families, children and other vulnerable persons impacted by international borders.
- We support the United Nations Convention on the Rights of the Child and other international human rights standards.
- The best interests of the child are paramount in all our work.
- We are guided by the principles of neutrality, confidentiality, independence, impartiality and are committed to good governance.
- ISS Australia’s shared commitment to families and children and individuals unites our global ISS network.