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Contact Us


P: 1300 657 843 (cost of a local call)

Victorian Office

A: Level 2, 424 William St, West Melbourne, Vic 3003
P: (03) 9614 8755

NSW Office

A: Suite 501, 80 William St, Woolloomooloo, NSW 2011
P: (02) 9267 0300

Both our Victorian and NSW Offices provide services nationwide.

We can also be contacted through our social media platforms:




Contacting Your Local ISS Office Outside of Australia

ISS Australia receives many calls from people overseas looking for a relative in Australia. Although family tracing is a service we offer, ISS procedure requires people to apply to the ISS unit in the country in which they are living. The local ISS branch or office will then contact us if the person sought is believed to be in Australia.

For information about overseas ISS units please go to the ISS General Secretariat website at or email them at

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